Privacy Policy

1. Introduction

Nexuvia Travel ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how it is used, and the choices you have regarding your information when you use our website or book our travel services.

2. Information We Collect

We may collect the following types of personal information:

• Identity data: name, date of birth, passport number, nationality.
• Contact data: email address, phone number, postal address.
• Booking data: travel preferences, itinerary details, payment records (we do not store full card numbers).
• Usage data: pages visited, time on site, browser type, IP address (collected automatically via cookies).
• Communications: messages sent via our contact form or email.

3. How We Use Your Information

We use your information to:

• Process and manage your travel bookings.
• Communicate booking confirmations, updates, and itinerary details.
• Respond to enquiries submitted through our contact form.
• Send marketing communications where you have opted in (you may opt out at any time).
• Improve our website and services through analytics.
• Comply with legal obligations.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: to fulfil a booking or service request.
• Legitimate interest: to improve our services and communicate relevant offers.
• Consent: for marketing emails, where you have explicitly opted in.
• Legal obligation: where required by law.

5. Sharing Your Information

We do not sell your personal data. We may share it with:

• Third-party travel suppliers (airlines, hotels, transfer providers) solely to fulfil your booking.
• Payment processors, operating under strict security standards.
• Analytics providers (e.g., Google Analytics) in anonymised or aggregated form.
• Government authorities where legally required (e.g., visa applications).

6. Cookies

Our website uses cookies to enhance your browsing experience. These include:

• Essential cookies: required for the site to function correctly.
• Analytics cookies: help us understand how visitors use the site.
• Preference cookies: remember your settings and choices.

You can control or disable cookies through your browser settings. Disabling essential cookies may affect site functionality.

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes described in this policy, or as required by law. Booking data is typically retained for 7 years for financial and legal compliance. Marketing data is retained until you unsubscribe.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict processing of your data.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent for marketing at any time.

To exercise any of these rights, please contact us using the details below.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data transmission is secured via HTTPS. No method of transmission over the internet is 100% secure, however, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise your data rights, please contact us at our contact page or email sales@nexuvia.travel.